Have you ever received a text message that caused you to stop in your tracks, frown and quote Scooby Doo’s puzzled “huh”? If you’re anything like most people, your answer to that question is yes, which means you’ve had the experience of being inserted into the middle of a conversation by someone who...

One of the questions most frequently asked by aspiring speakers is, “What action can I immediately take to improve my skills?” What they don’t know is, asking that question is like asking which exercise will help you become more physically fit. Depending on your goal, there can be several right answ...

Arriving back at your office after delivering a high stakes presentation that, if successful, will lead to a second meeting with a prospect who could potentially double your company’s annual revenue, you find your team anxiously huddled around the entrance. As soon as you walk through the front door...

If you speak with any degree of regularity, you’ve most likely arrived at a venue and had the meeting organizer toss a ticking time bomb in your direction by saying something like, “I’m sorry but the previous speaker went over his time limit. We are trying to get back on schedule, so we need you to ...

Imagine that you are holding the world’s most precious diamond in the palm of your hand. As you look down at it in awe, its sparkle shows off its perfect cut. Its grade D icy shimmer is the best money can buy and, under a microscope, there wouldn’t be a flaw in sight. This extremely rare combination...